Terms of coaching

Last updated 30 October 2026

The service

Online coaching is sold in blocks of 4 weeks (£40), 8 weeks (£75) or 12 weeks (£110). It includes your programme in the app, logging, weekly check-ins with feedback, form checks, one online meeting a month, and messaging with me at any time. Team work and testing are agreed separately. In-person 1-to-1 personal training is arranged and paid through ION Strength & Conditioning under the gym's own terms.

Payment

Blocks are paid up front. Your block starts when your programme is first made available to you. Nothing renews unless you choose to buy another block.

Changing your mind

If you change your mind within 14 days of paying and before your programme has started, you'll get a full refund. Once your programme has started, payments for the current block aren't refundable, but if illness or injury stops you training I'll pause your block wherever I reasonably can.

Your health and safety

• Complete the health questionnaire honestly and tell me straight away about any injury, illness, pregnancy or change in medication.
• If I ask you to get clearance from a GP or physio before training, please do so before starting.
• Stop and seek medical advice if you feel pain, dizziness or anything unusual while training.
• You're responsible for training within your ability, warming up, using equipment safely and following your gym's rules.

Messages, meetings and response times

You can message me at any time in the app with questions. I usually reply within 1 to 2 working days. Your monthly online meeting is arranged between us by message. It isn't an emergency service: in an emergency, call 999.

Under-18s

A parent or guardian must agree to these terms on behalf of anyone under 18.

Other things

Programmes are written for you personally, so please don't share or resell them. These terms may be updated; I'll tell you about important changes. They're governed by the law of England and Wales.